Frequently Asked Questions
All answers to your questions about gbet
Whatever comes to mind about accounts, deposits and withdrawals, mobile use, security, and more — it's all explained here in plain English.
gbet receives many questions from players every day. What are the withdrawal rules, does the game run properly on mobile, is the account secure — detailed answers to all of these are given below. Every answer is direct and informative. If you still have questions, our 24/7 live chat support is always here for you.
All Q&As
Casino & Table Games
In a live dealer game, a real dealer sits in front of a camera in a professional studio and runs the game. The video is streamed directly to your screen using high-quality video streaming technology. You place your bets yourself and watch every move the dealer makes in real time. This gives you the feel of a real casino from the comfort of your home.
At gbet, table games have low-limit tables for players on a smaller budget and high-limit tables for more experienced players, kept separately. You can check the specific limits for each game in the lobby. Starting with smaller bets gives you a chance to understand the game and makes your bankroll last longer.
Teen Patti is a popular South Asian card game played with three cards. Each player receives three cards and must beat the dealer with the best hand. In Andar Bahar, the dealer places one card on the board, and players bet on whether a matching card will land on the Andar (inside) side or the Bahar (outside) side. Both are fun games with simple rules.
Yes, gbet's live casino runs completely smoothly in a mobile browser. Video streaming works seamlessly on both iOS and Android devices. Using Wi-Fi or a strong 4G connection is recommended for the best experience. The game may take a few seconds to load at first, but once it starts it runs without interruption.
In roulette, a wheel contains numbers from 0 to 36. Where the ball lands after spinning is the result. You can bet on a specific number, a range of numbers, red or black, or odd or even. The more specific the bet, the higher the payout — but the lower the probability. In live dealer roulette, the entire process is visible in real time.
Account Security
Change your password immediately and contact us via live chat or email at [email protected]. Our security team will review the account activity log and, if necessary, temporarily lock the account. You are also advised to separately secure your device and email account.
Yes. All data at gbet is protected through SSL (Secure Socket Layer) encryption. Your personal information, transaction details, and login credentials are not passed to any third party. Every connection runs through HTTPS, which keeps all communication between your browser and our servers secure.
A strong password should contain uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !) and be at least 12 characters long. Do not use your gbet password on any other site. It is better not to use your date of birth or phone number as a password.
Our only official domain is gbet.mom. Before clicking any link, check the domain in your browser's address bar. Be cautious of unofficial domains (such as gbet-bd.com or gbet99.net). Do not enter your account details on unofficial links shared on social media.
How to Withdraw
The minimum withdrawal amount at gbet is ৳1,000. Requests below this amount are not processed. bKash, Nagad, Rocket, and bank transfer — this limit is the same across all four methods. Make sure your wagering requirements are met before withdrawing.
Yes, withdrawals at gbet are processed 24 hours a day, 7 days a week. Whether it is night or a public holiday, funds typically reach your mobile wallet or bank account within 1 hour. For bank transfers, the bank's own processing time may be a bit longer.
Under normal circumstances, a "Pending" request is completed within 1 hour. If it takes longer, please contact us via live chat. Occasionally, a verification process or an unusual transaction may cause a slight delay.
Yes, for security reasons withdrawals can only be made to a bKash, Nagad, Rocket, or bank account registered in your own name. Withdrawal requests to an account in someone else's name will be cancelled. This is an important policy of ours to prevent financial fraud.
Mobile Use
Once the connection is restored, the game will resume normally. In slot games, if a spin was in progress when the connection dropped, the result of that round is stored on the server and can be viewed once the connection returns. In live games, what happens after losing connection depends on the game — the bet for that round generally remains intact.
There is no need to install a separate app. gbet.mom works fully in any mobile browser (Chrome, Firefox, Safari) directly. The site is built with a mobile-first design, so all features are easy to use even on a small screen.
On Android Chrome: from the browser menu (three dots), select "Add to Home screen". On iPhone Safari: tap the Share button (in the middle at the bottom) and select "Add to Home Screen". You can then use the icon just like an app.
In Chrome: go to Settings → Privacy and security → Clear browsing data → check "Cached images and files" and "Cookies", then tap "Clear data". In Safari: go to Settings → Safari → select "Clear History and Website Data". Clearing the cache causes the site to reload fresh and resolves slow loading issues in most cases.
Verification & Documents
Verification may be requested typically when making a large withdrawal for the first time, or if unusual activity is detected on the account. This is done to ensure the security of your account and to prevent unauthorized access. The verification process is quick and straightforward.
Yes, completely confidential. The documents you submit are used solely for identity verification purposes and are stored securely on SSL-encrypted servers. This information is not shared with any third party. Our privacy policy explains this in detail.
A National ID card (NID) is the easiest and fastest means of verification. A valid passport or driving licence is also accepted. Your name and photo must be clearly visible on the document. Blurry or expired documents are not accepted.
First, contact our support team to find out the reason for the rejection. In most cases the image is unclear or part of the document was not captured in the photo — such issues are easy to fix. Resubmitting with a correct, clear image will complete verification quickly. Our team will assist you throughout the process.
Still have questions?
Our support team is available 7 days a week, 24 hours a day — assistance is available in both Bengali and English.
Log in to gbet