Your information's privacy is our responsibility
At gbet, every piece of your personal information is stored with the highest level of security. We never sell your information to any third party — that is our commitment.
Introduction & Scope of Policy
This privacy policy applies to the gbet online betting platform. When you use our website, create an account, or use any of our services, you voluntarily share certain personal information with us. This policy explains how we collect, use, and protect that information.
gbet believes that digital privacy is a fundamental right of every user. That is why we always operate with transparency and never use your information without your consent.
This policy has been prepared in accordance with the applicable laws and regulations of Bangladesh. By continuing to use gbet's services, you agree to all the terms of this policy.
What information we collect
gbet collects two types of information — information you provide to us directly, and information collected automatically while you use our website.
2.1 — Information provided directly
Information you provide when registering an account or using our services:
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID or passport details (for identity verification)
- bKash, Nagad, Rocket, or bank account details (for transactions)
- Residential address
- Information provided during support contact
2.2 — Automatically collected information
When you use our platform, certain information is collected automatically for technical reasons:
- IP address and device type
- Browser type and version
- Page visit history and session duration
- Cookies and similar tracking technologies
- Betting history and game activity
We never store your full payment card number or PIN code. All financial transactions are processed through encrypted channels.
How we use your information
gbet uses your information only for legitimate and specific purposes. All the ways we use your information are clearly listed below:
Cookies & Tracking Technologies
gbet uses cookies on our website. Cookies are small data files stored in your browser that help improve your experience on our site.
4.1 — Types of cookies we use
- Essential cookies: Required for the basic operation of the platform, such as maintaining your login session.
- Functional cookies: Used to remember your preferences and settings.
- Analytics cookies: Collect statistics to help us understand how users interact with our site.
- Security cookies: Help detect fraud and protect your account.
4.2 — Cookie controls
You can disable cookies from your browser settings. However, disabling essential cookies may disrupt some important platform functions and you may be unable to log in.
We do not use third-party advertising cookies or retargeting cookies.
Sharing information with third parties
gbet does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, in certain limited circumstances, information may be shared with our trusted service providers.
5.1 — Legitimate cases for sharing information
- Payment processors: Information necessary to complete transactions via bKash, Nagad, Rocket, and bank transfer is shared only with the relevant financial institutions.
- Technology service providers: Technical infrastructure providers required to operate the platform, who comply with our privacy standards.
- Law enforcement agencies: By order of a lawful court or government authority under the laws of Bangladesh.
- Fraud prevention: Notifying relevant authorities in cases of serious financial crimes or fraud.
5.2 — What we do not do
- Your information is not sold or transferred to third-party advertisers.
- Information is not shared with any external organisation for marketing or promotional purposes.
- Details of your payment methods are not given to any unnecessary party.
Data security measures
gbet has adopted industry-standard technical and organisational measures to keep your information secure. Our security framework is always active and regularly updated.
SSL Encryption
All data transfers are secured through SSL/TLS encryption, which prevents third parties from reading your data.
Firewall Protection
Advanced firewalls and intrusion detection systems protect our servers from unauthorised access.
Access Control
Only authorised personnel have access to the information they need, and all access is logged.
Regular Security Audits
Our systems undergo regular security testing, and any vulnerabilities identified are resolved immediately.
Despite security measures, no digital system is 100% safe. If you notice any suspicious activity, contact us immediately at [email protected].
Data retention period
gbet retains your information only for as long as it is necessary or legally required. We follow the policies below when determining retention periods:
- While your account is active: All information is retained as long as your account remains active.
- After account closure: Financial transaction records are retained for a specified period in accordance with Bangladesh's legal requirements.
- Marketing data: After you withdraw your consent, your information is no longer used for marketing purposes.
- Log data: System logs are generally deleted automatically after a specified period.
- Legal disputes: Information relevant to any dispute or legal process is retained until the matter is resolved.
After the specified period, information is securely deleted or anonymised so that your identity can no longer be identified.
Your rights
As a gbet user, you have certain important rights regarding your personal information. We are committed to respecting these rights.
To exercise these rights, email us directly at [email protected]. We will respond to your request as soon as possible.
Protection of minors' information
gbet is an adults-only platform. Our services are intended solely for individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.
Age verification is mandatory during account registration. If we become aware that we hold information from a minor, we will delete it immediately and close the relevant account.
If you believe a minor is using our platform, please contact us at [email protected].
Third-party websites & services
The gbet platform may have functional connections with payment services and game providers. These third-party services have their own privacy policies and are outside our control.
When information is shared with game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, or others, only the minimum information necessary for game operation is used.
How your information is handled on third-party services does not fall under our privacy policy. You are advised to read their own policies before using those services.
Changes & updates to this policy
gbet may update this privacy policy from time to time. If significant changes are made to the policy, we will notify you by email or through a notice on the platform.
After each change, the revised policy will be published on this page and the "Last Updated" date will be shown at the top of the page. Continued use of the platform after a change means you have accepted the revised policy.
We recommend that you review this page regularly to stay informed about the latest information.
Contact us
If you have any questions, concerns, or requests about this privacy policy, please contact our support team. We provide assistance in both Bengali and English.
[email protected]
For privacy-related requests, please write to us in detail by email.
24/7 live chat support available.
For a quick resolution, reach us directly on chat.
After receiving your privacy request, we will try to respond as quickly as possible and within the time period set by applicable law.
For more information, please visit our Terms & Conditions and Responsible Gaming pages.